Hotel Grotticelle Regional Identification Code (CIR) 102030-ALB-00029 Residence Esmeraldo - Regional Identification Code (CIR) 102030-RTA-00031 undertake to provide their customers and visitors to their Websites with an excellent service, which is also respectful of their confidentiality.
Hotel Grotticelle is aware of the fact that users of its Websites may ask themselves questions regarding the methods of collection and use of the data they provide. This disclosure has been prepared to raise awareness of the principles of confidentiality governing the use by Hotel Grotticelle of data provided by customers, including data collected through this Website.
This page describes how to manage the site with reference to the processing of personal data of users who consult it. This information is also provided pursuant to EU regulation 2016/679 (articles 13 and 14) to those who interact with web services accessible electronically from the address: Grotticelle.it
The information is provided only for the Grotticelle.it site and not for other Web sites that may be consulted by the user via links.
The treatments connected to the web services of this site are handled only by technical personnel, internal to the owner company, in charge of the treatment, or by persons in charge of occasional maintenance operations. No data deriving from the web service is disclosed. The personal data provided by users who request dispatch of informative material or who subscribe to the newsletter are used only to perform the service or provision requested. These data may be used by the company to carry out its ordinary business for the following purposes:
a) management of the user/customer relationship in execution of the hotel contract;
b) performance of its economic activity;
c) other purposes related to the activity carried out by the company and connected to it such as, by way of example: to improve the products and services offered, even if not strictly related to the services requested by the interested party; market research on customer satisfaction presented, directly or through market agencies appointed for this purpose, by telephone, with questionnaires or through personal appointments.
If it is necessary to collect data that allow the user to be personally identified in order to provide the latter with a specific service, Hotel Grotticelle requests the user to voluntarily provide the necessary data. For example, where the user wishes to make a reservation, Hotel Grotticelle requests information from the user such as name, address, telephone number, e-mail address, credit card number and room preferences, in order to process and process the booking of the requesting user. Hotel Grotticelle uses the e-mail address to send the booking confirmation and, if necessary, it can use the other information to contact the user in order to obtain his collaboration in processing his booking.
In case of external transmission of your data (for example in order to carry out economic transactions) the person in charge of the treatment will be communicated and consent to the transmission will be acquired.
In this case it is transferred over an SSL (Secured Sockets Layer) line as long as you are using an enabled browser. This ensures that information is encrypted as it travels across the internet.
In any case, the transmission of data may be directed by us to subjects located in countries for which there is an assessment of adequacy expressed by the European Commission (generally, in the United States of America, according to the Implementing Decision (EU), 2016 /1250 of the European Commission of 12 July 2016).
In the event of transmission to other countries, technical measures are adopted to inform you of the specific protection tools (also for the acquisition of copies of the data) and acquire your consent.
As specified above, we would like to provide you with information about new products, promotions, special offers and other information that we think may be of interest to you. In the event that you have expressly authorized us to do so, we may send you this information by post and by telephone, unless you have specified otherwise during registration. In the event that you purchase a product from us, we may keep your email and postal address for future communications.
If, at any time, you wish your data not to be used for direct marketing purposes, you can exercise the right to object pursuant to art. 21 of EU regulation 2016/679, communicating it to our customer service via email at the following address
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties.
These are data which by their nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) notation of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.), the so-called Cookies and other parameters relating to the operating system and the IT environment of the user.
These data are used by Hotel Grotticelle for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning, and are canceled immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site.
DATA PROVIDED VOLUNTARILY BY THE USER
The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site involves the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. Specific summary information will be progressively reported or displayed on the pages of the site set up for particular services on request.
PROVISION OF DATA
Apart from what has been specified for navigation data, the user is free to provide personal data contained in the request forms or in any case indicated in specific sections of the site to request the sending of informative material or other communications. Failure to provide such data may make it impossible to obtain what has been requested. Personal data is processed with automated tools for the time strictly necessary to achieve the purposes for which it was collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.
METHOD OF TREATMENT
Your personal data will be processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. The duration of the treatment is therefore connected to the user/customer relationship and to the related economic and commercial purposes of the owner, as well as to the exercise of the rights of opposition or cancellation, rectification and portability of data by the customer.
The user always has the right, at any time, to obtain confirmation of the existence or not of data referring to his person and to know its content and origin, verify its accuracy or request its integration or update, or rectification.
Pursuant to EU regulation 2016/679 /arts. 15-21 you have the right to ask the data controller for access to data, rectification, portability and deletion of data, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case , for legitimate reasons, to their treatment, and to lodge a complaint with a supervisory authority if it recognizes an illicit use of the data.
The processing of data of persons under the age of 16 must be provided and authorized by the holder of parental responsibility.
To avoid the direct provision of data by minors under the age of sixteen, this site can only be used under the presence and control of parents. The structure adopts technical measures to control the age of those who access the site. If we unintentionally acquire personal information or other data from users under the age of 16, we will not provide this data to third parties for any purpose.
If you use links on the site, including those of advertisers, we are not responsible for the privacy policies or the content of those sites, nor are we responsible for the cookies that those sites may deposit.
During navigation, acceptance of the information and conditions of data processing indicated above may be requested.